Privacy Policy

Information we receive when you call

When you phone our line, we receive your phone number through standard caller identification, along with the date and time of the call and how long it lasted. We also write down what you tell us, such as your address, the type of water damage and the rooms involved, because the crew needs it to plan the visit.

You choose what to say. You can decline to give an address, though we may not be able to send a crew without one. Calls to our line may be recorded for quality and training purposes.

Information collected when you visit the site

Like most websites, this one is served by a host that keeps standard server logs. Those logs usually include your IP address, browser type, device type, the pages you requested and the date and time of the request.

We use that information to keep the site running, to find technical errors and to see which pages are read. We do not use the website to ask for names, emails or payment information.

How we use what we collect

Call details are used to respond to your request: to understand the loss, schedule a visit, prepare a scope of work and follow up on the job. Recorded calls may be reviewed to check that information was recorded correctly and to train staff.

Server logs are used for security, troubleshooting and general measurement of site traffic. We do not use either type of information to make decisions about you outside of providing the service you requested.

Sharing and disclosure

We do not sell the information you give us. We share it only where it is needed to do the job, for example with a crew member or subcontractor assigned to your property, or with a service provider that hosts the website or phone system.

We may also disclose information if the law requires it, if a court or agency lawfully asks for it, or if it is needed to protect the safety of a person or property. If you give permission to speak with your insurer or landlord about the loss, we will share only what is relevant.

Cookies and third-party content

The pages on this site may load a map or font from an outside provider. When that happens, the provider can see your IP address and basic browser details, under its own privacy policy. We do not control those policies, so please review them if you have concerns.

You can block or delete cookies in your browser settings, and the site will still work.

Keeping information safe, and your choices

We limit access to call notes to the people who need them to do the job. No system is perfect, though, and we cannot promise absolute security.

If you would like to know what we hold about you, correct it, or ask us to delete it, email [email protected] or call (732) 352-9660. We may need to keep certain job records where a law or a legitimate business need requires it. This site is meant for adults and is not directed at children.

Changes to this policy and how to reach us

We may update this policy from time to time, and the current version will always be on this page. Using the site after a change means you accept the updated version.

Questions about privacy can go to [email protected], or to Marlboro Water Damage Pros, 184 Route 9, Marlboro, NJ 07746. More ways to reach us are on the contact page.